+48 22 584 85 00 office@arc.com.pl

Petrol stations’ customers’ satisfaction monitor

Petrol stations’ customers’ satisfaction monitor 

The petrol station is no longer the place where we just refuel. This is a place for a meal, coffee, possibly for some business activities while on the route. How do clients see the particular petrol stations? What do they like, what do they dislike? Are they loyal to the same chain, or do they easily switch to another? This report is a treasure for petrol station owners.

Range of topics

  • Petrol stations ranking: customer satisfaction and loyalty
  • Factors influencing customer satisfaction
  • Evaluation of the particular satisfaction factors
  • Use of complementary services
  • Demographic profile of petrol stations’ clients

Report availability

Report is published once a year, in June.

Methodology and sample

CAWI quantitative study is conducted on a total sample of approx. 1700 car drivers, 18-59 years of age, who refuel their cars at a petrol station at least once a month and are clients of at least one petrol station chain covered by the study.

Contact to Researcher

Rafał Warszawski

Phone: 22 584 85 28


Contact to Key Account Manager

Marcin Powiłański

Phone: 22 584 85 14, 602 492 205

ARC Rynek i Opinia in numbers

Almost 30 years

350 000 individuals
surveyed annually

65 000 registered
online panel participants (ePanel.pl)